Support

Where to find logs

If you are having issues with the TA or want to check on the performance of metric collection runs you will need to look at the TA specific log file. The default location for this log file is:

• {splunk_install_dir}/var/log/splunk/ta_dellemc_vmax_inputs.log

The second important log is the splunkd log file. If there is issues initialising the TA and nothing is appearing in the TA log, the splunkd logs may provide some answers. When Splunk is starting up there should be warning or error messages for the TA indicating why there is initialisation issues. The default location for this log file is:

• {splunk_install_dir}/var/log/splunk/splunkd.log

Support Contact

Contact directly via the support e-mail powermax.splunk.support@dell.com. Please include as much information as possible about the problem including:

• Detailed information about the problem you are having

• PowerMax for Splunk version

• Unisphere version

• Splunk Enterprise version

• Splunk Operating system version

• PowerMax for Splunk TA logs and splunkd logs if required