Support

Where to find logs

If you are having issues with the TA or want to check on the performance of metric collection runs you will need to look at the TA specific log file. The default location for this log file is:

• {splunk_install_dir}/var/log/splunk/ta_dellemc_vmax_inputs.log

The second important log is the splunkd log file. If there is issues initialising the TA and nothing is appearing in the TA log, the splunkd logs may provide some answers. When Splunk is starting up there should be warning or error messages for the TA indicating why there is initialisation issues. The default location for this log file is:

• {splunk_install_dir}/var/log/splunk/splunkd.log

GitHub Issues

From the PowerMax for Splunk 3.x release code will be hosted on the public Dell GitHub repo. The code and documentation are released with no warranties or SLAs and are intended to be supported through a community driven process.

We aim to track and document everything related to this repo via the issues page. The following links will direct you to the issues sections of the respective PowerMax for Splunk offerings:

• PowerMax Add-on for Splunk Issues

• PowerMax App for Splunk Issues

When opening an issue please include the following information to help us debug:

• Detailed information about the problem you are having

• PowerMax for Splunk version

• Unisphere version

• Splunk Enterprise version

• Splunk Operating system version

• PowerMax for Splunk TA logs and splunkd logs if required (if these contain sensitive data they can be sent directly to our support contact alias listed in Support Contact.

Note

We will support N-2 releases from the current master release which includes bug and security fixes. If an issue appears in a code base older than N-2 we will try to assist as best possible but ultimately upgrading to a newer version of PowerMax for Splunk will be the ideal outcome. As new releases of PowerMax for Splunk are made available, anything older than N-2 will be marked as End of Life (EOL).

GitHub Discussion

A new feature in GitHub, ‘Discussions’, allows for community interaction between developers and users. If you have a general query and would rather community input for it than opening an issue or sending an e-mail to the developers, Discussions is the place to do it.

• PowerMax Add-on for Splunk Discussion

• PowerMax App for Splunk Discussion

Before opening a new discussion, check if there are no existing discussions that match what you would like to talk about. If you cannot find an existing discussion, open one and describe your topic as clearly as possible, including TA/App versions where applicable.

Support Contact

In addition to contact via GitHub, it is possible to contact directly via the support e-mail powermax.splunk.support@dell.com. Please include as much information as possible about the problem including:

• Detailed information about the problem you are having

• PowerMax for Splunk version

• Unisphere version

• Splunk Enterprise version

• Splunk Operating system version

• PowerMax for Splunk TA logs and splunkd logs if required